At 3D Printers Online, we want our customers to be completely satisfied with their purchase.
We, therefore, recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from www.3dprintersonline.com.au so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Support Team by contacting OUR TEAM
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
You are provided with an estimated time of arrival of the items, this date is updated on the product listing on the website
These times may vary due to reasons beyond our control, such as manufacturing delays, transportation, customs, etc.
With this in mind, we recommend you carefully preview any pre-orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights under the Australian Consumer Law Refer to Consumer Guarantees for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Support Team by contacting OUR TEAM as soon as possible.
3D Printers Online will arrange to have the damaged goods collected and either arrange for a replacement of the goods or refund the price to you.
Damaged goods must be returned in the condition received by you with all accessories and/or manuals provided.
Refunds will be made by 3D Printers Online via the method of payment you used to make your purchase. Refunds will normally be processed within seven (7) business days.
Where 3D Printers Online considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to 3D Printers Online will be at 3D Printers Online’s cost.
3D Printers Online warrants its printer products for 12 months from the date of purchase. Like any electromechanical device, these products require regular maintenance to ensure they perform as expected and suffer minimum failures. 3D Printers Online has an extensive range of printers targeting hobby and personal use through to professional prototyping and manufacturing applications. If you are unsure in selecting the correct printer for your application, please contact our staff to ensure our products are suitable for your intended use. Use of these products for periods in excess of 400 hours per year require more regular maintenance and the possible replacement of wear components such as belts, motors, bearings, hotends and nozzles. Regular maintenance should also include fastener and belt tightening as well as general printer alignment as per the manufacturer’s specifications. Warranty may not be provided if it is evident that the necessary maintenance has not been carried out. Issues such as user error, incorrect software configuration, the use of inferior resin or filament products and resin spillage may affect our ability to provide warranty replacements of printers or printer parts. Components such as nozzles, filament and resin build plates, PTFE tubing, FEP film, silicone socks and LCD exposure screens have a limited 3 month warranty and are subsequently considered consumables.
Returns and Repairs
You may return goods we have delivered to you in person at our store or by sending it back via Courier or Mail, with tracking contact OUR TEAM.
If any goods cannot be easily returned to us, due to their size, the fault, please contact our Support Team, by contacting OUR TEAM and we will arrange to assess the goods remotely.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an approx. repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which may vary due to reasons beyond our control.
If any goods that you return can retain user-generated data such as files stored on a drive, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where you have any questions or concerns relating to your order, please immediately contacting OUR TEAM,
or give the store a call on 02 8488 6213, 9-5 AEST, Monday to Friday.